Alora Healthcare Systems Inc is a strong and rapidly growing business based in Atlanta, GA. Our success is based on the drive of our people to support our clients, our passion for development of the best products & services, and each other. We hire the best individuals to support that mission. We grow as as company because we are passionate about what we do, the clients that we serve and the potential we can achieve.
Alora could be your dream job to capitalize on your experience and advance your career in a great environment. As a member of our team you will demonstrate technical expertise that blends with a passion in providing exceptional service with accountability, teamwork, and an ongoing drive to learn.
We provide growth opportunities, excellent pay with comprehensive benefits to hire, retain and develop our diverse people. We create internal processes that reinforce what we value. Your potential will only be limited by your drive and passion to be the best.
Customer Support Representative
Job Code #CSS02-ATL38
Assist customers via phone and email in a timely manner with prompt solutions that ensure effective use of our Home Health software. Solutions can range from training on how to use the software, troubleshooting basic Windows issues, and escalating appropriate problems to engineers. The ability to diagnose a problem, log calls, test new software features, multi-task and work with team members is important to success. Superior communication skills are essential to respond to diverse clients with a positive and supportive manner that demonstrates functional knowledge with ownership of their issues. Other projects and tasks may be assigned.
Required Skills & Abilities:
Not required but bonus to have:
How to Apply
Please no phone calls. When you respond to any of these job postings please read this entire posting and company information, then:
a) Reference the job title AND code in the SUBJECT line
b) Provide an introduction of yourself and describe or highlight why you would be a good fit for this position and our company
c) Attach or insert your resume (it’s ok to reference a web link if you also included your resume in the email response)
d) Send to: email@example.com
Alora Health Care Systems, LLC provides innovative Home Health software solutions to home healthcare providers nationwide featuring an unparalleled level of service that empowers our clients to operate their business efficiently and improve patient care. We bridge the gap between our client’s business and technology that ensures reliability, reasonable costs, and enables customers to focus on the patients they serve. Our long-standing relationships with our clients is a testimonial to our commitment of taking an active interest in understanding our customer’s needs and enabling their success. At Alora, we don’t just sell customers a Homecare software, we partner with them to insure their success as they grow.
The foundation of our corporate culture at Alora is based on unity, a “customers first” philosophy, and facilitating a positive and inspiring work place within which we all can succeed.
We offer excellent pay in our industry with a performance based compensation system. Other benefits include Health Insurance, Dental, Vision, Term Life, Long Term Disability, Short Term Disability, Flexible Spending Account (FSA) for health and dependent care,, Paid Time Off (PTO), Holiday Pay, Employee Assistance Program (EAP) and ongoing Professional Development.