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Customer Support Specialist – Remote

Job Code: CSS02-ATL32

Alora Healthcare Systems is a national leader in providing innovative software solutions to home health care providers with unparalleled service.  We are seeking highly talented individuals with home health care experience and a passion for providing exceptional service to join our team.  This position offers the convenience of working from home as a remote employee.

 

JOB DESCRIPTION

As a Customer Care Specialist, you will assist customers via phone and email in a timely manner with prompt solutions that ensure effective use of our home health care software.  Solutions can include training on how to use the software, troubleshooting basic issues, and escalating technical problems to engineers.  The ability to diagnose a problem, log calls, test new software features, multi-task and work with team members is important to success.  Superior communication skills are essential to respond to diverse clients with a positive and supportive manner that demonstrates functional knowledge with ownership of their issues.  Other projects and tasks may be assigned.

REQUIRED SKILLS & ABILITIES

  • Experience with home health care agency functions, such as, billing, scheduling, administration, or documentation
  • PC proficiency, including, Outlook, Word and Excel.
  • Excellent verbal and written communication skills with clients and team
  • High emotional intelligence with passion for self-development
  • Knowledge of Medicare guidelines pertaining to home health care

Not required but bonus to have:

  • Bilingual Spanish
  • Experience supporting software users

 

TO APPLY

No phone calls please. When you respond to the job posting, please read this entire posting and then send an email with the following the instructions below::
a) Reference the Job Title AND Job Code in the SUBJECT line
b) Provide an introduction of yourself and describe or highlight why you would be a good fit for this position and our company
c) Attach your resume
d) Send to: css[at]alorahealth.com

 

COMPANY DESCRIPTION
This could be your dream job and company to capitalize on your experience and advance your career in a great environment.  We have a group of high-performing professionals who are partners to our clients with a commitment to enabling their success. We hire the best to support that mission.

Our long standing relationships with our clients is a testimonial to our commitment of taking an active interest in understanding our customers’ needs and enabling their success through application of software.  We grow because we are passionate about what we do, the clients that we serve and the potential we can achieve.  Our success is based on the drive of our people to support our clients and each other.

As a member of our team, you will demonstrate a passion in providing exceptional service, bringing out the best in yourself, accountability, teamwork, ongoing learning and professional development.  Your potential will only be limited by your drive and passion to be the best.

 

COMPENSATION AND BENEFITS
We provide growth opportunities, competitive pay with comprehensive benefits to hire, retain and develop our diverse people. Benefits include Health Insurance, Dental, Vision, Paid Time Off (PTO), Term Life, Long Term Disability, Short Term Disability, Flexible Spending Account (FSA), 401(k), Holiday Pay, Employee Assistance Program (EAP) and ongoing Professional Development.