Be part of a culture that cares
All of us at Alora are motivated by elevating the quality of care provided to people in their homes.
Our role in that mission is to develop software that helps home health care agencies perform efficiently and accurately – and to help these agencies whenever they need it.
If you share this motivation and have skills that are a good match for our open positions, please apply by following the instructions detailed in the job description of interest.
OUR OPEN POSITIONS:
Customer Support Specialist – Remote
Job Code: CSS02-ATL32
Alora Healthcare Systems is a national leader in providing innovative software solutions to home health care providers with unparalleled service. We are seeking highly talented individuals with home health care experience and a passion for providing exceptional service to join our team. This position offers the convenience of working from home as a remote employee.
As a Customer Care Specialist, you will assist customers via phone and email in a timely manner with prompt solutions that ensure effective use of our home health care software. Solutions can include training on how to use the software, troubleshooting basic issues, and escalating technical problems to engineers. The ability to diagnose a problem, log calls, test new software features, multi-task and work with team members is important to success. Superior communication skills are essential to respond to diverse clients with a positive and supportive manner that demonstrates functional knowledge with ownership of their issues. Other projects and tasks may be assigned.
REQUIRED SKILLS & ABILITIES
- Experience with home health care agency functions, such as billing, scheduling, administration, or documentation
- Knowledge of Medicare guidelines pertaining to home health care
- PC proficiency, including, Outlook, Word, and Excel.
- Excellent verbal and written communication skills with clients and team
- High emotional intelligence with a passion for self-development
Not required but a bonus to have:
- Bilingual Spanish
- Experience supporting software users
No phone calls please. When you respond to the job posting, please read this entire posting and then send an email with the following the instructions below:
a) Reference the Job Title AND Job Code in the SUBJECT line
b) Provide an introduction of yourself and describe or highlight why you would be a good fit for this position and our company
c) Attach your resume
d) Send to: css[at]alorahealth.com
This could be your dream job and company to capitalize on your experience and advance your career in a great environment. We have a group of high-performing professionals who are partners to our clients with a commitment to enabling their success. We hire the best to support that mission.
Our long standing relationships with our clients is a testimonial to our commitment of taking an active interest in understanding our customers’ needs and enabling their success through application of software. We grow because we are passionate about what we do, the clients that we serve and the potential we can achieve. Our success is based on the drive of our people to support our clients and each other.
As a member of our team, you will demonstrate a passion in providing exceptional service, bringing out the best in yourself, accountability, teamwork, ongoing learning and professional development. Your potential will only be limited by your drive and passion to be the best.
COMPENSATION AND BENEFITS
We provide growth opportunities, competitive pay with comprehensive benefits to hire, retain and develop our diverse people. Benefits include Health Insurance, Dental, Vision, Paid Time Off (PTO), Term Life, Long Term Disability, Short Term Disability, Flexible Spending Account (FSA), 401(k), Holiday Pay, Employee Assistance Program (EAP) and ongoing Professional Development.
WHAT IT’S LIKE TO WORK AT ALORA
We’re collegial and fun. We respect each other as professionals and people.
While creating and providing a powerful tool is our primary role, we enjoy sharing knowledge and explaining how things work.
Our passion for a greater goal motivates our efforts to improve the product and serve the client.
When problems arise, we believe we can solve them, and we’re energized to do so.
Most of all, we believe in life outside of work – career and personal life must be in harmony to be successful at both.