Answers to questions you may have


“Can your software do ____?” is the most common question we’re asked.

Almost always, the answer is yes.

We designed and developed the Alora platform to be comprehensive and robust, yet exceptionally easy to use. By making it easy to complete many different tasks and track all kinds of activities, we help you and your staff perform better.

Here are answers to some other questions we’re asked:

 

Will someone have to come to my office to install Alora?

No. Alora is web based. There is no need to install anything on the device. Our support team will help you with accessing the software on a browser.

How long will it take to get started with Alora after I place my order?

Implementation typically starts within three working days.

How do you train agencies on Alora - and how long does this take?

Our training is tailored to your agency and its specific needs. Alora follows a proven implementation and training process that allows your agency staff to not only understand the system but also utilize the software to handle your agency’s workflow in a way that brings high efficiency. Implementation time can vary based on the level of your agency’s commitment to adopt the Alora software into your workflow. For a medium sized agency that is fully committed to adopt Alora software solution, it may take 30 days to fully transition into Alora. For a large agency that is fully committed to the transition, it may take 60 days. Smaller agencies generally adopt much faster.

Which types of devices can accommodate Alora?

In short, any device that is capable of running a browser. That includes laptops, tablets, smartphones and desktop computers.

How many patients can I serve with Alora?

As many as you like. Alora has the capability to handle unlimited number of patients.

How much does Alora cost?

The cost is based on either 1) unlimited users or 2) unlimited patients. A smaller agency may expect to pay anywhere between $295 and $600 per month. Medium-sized agencies typically pay between $600 and $1,200 per month. The cost for larger agencies may range from $1,200 to $6,000 per month, depending on the size of the business. After you request a demo, we’ll talk through specific costs based on your needs.

Does Alora work offline?

Yes, Alora provides the ability for clinicians to document offline. Offline documentation is an add-on option to the standard licenses.

What are the hours of your customer support? What do I do if I need you after hours?

The Alora customer support team is available to answer calls and emails every weekday from 8:30 a.m. to 8 p.m. ET and on Saturdays from 10:30 a.m. to 2:30 p.m. ET. If you need assistance after hours, you can be assured of a call back first thing the next business morning. Most important, the answers to most common questions are built into the software itself.

I live in a state that has unique requirements. Will Alora software work for me?

Yes. Alora has agency clients across the U.S., and our team closely monitors state and federal requirements to ensure that our software is fully compliant for customers in every state.

How long has Alora been in business?

Since 2005.

What makes Alora a better choice over other software providers?

In short, the performance of the software and the company. Everything we do and create is to make it easier for agencies to perform better. That begins with software that is not only comprehensive but exceptionally easy to use. It also extends to the support we provide – from tailoring our first demo to meet your agency’s needs to having an expert answer the help line every time you call.

Is Alora a U.S. company?

Yes. Our corporate headquarters is in Atlanta, and we have satellite offices in other states.

Does Alora ever add new features or services to the software?

Absolutely. As you read this, we’re working on enhancements and updates. We have a close interactive relationship with our customers. Such dialog contributes to continuous improvements, innovations, and enhancements in our software solutions. In addition, the world of home health, home care and hospice agencies is constantly changing. So Alora is always at work to keep its software current, compliant, and comprehensive.