All of us at Alora Home Health Software are motivated by elevating the quality of care provided to people in their homes.
Our role in that mission is to develop software that helps home health care agencies perform efficiently and accurately – and to help these agencies whenever they need it.
If you share this motivation and have skills that are a good match for our open positions, please apply by following the instructions detailed in the job description of interest.
Note: Alora will always conduct our interviews over the phone (audio conversation). We will never request your personal ID.me password to be provided to us. Feel free to contact us at 1-800-954-8250 if you have any questions about your scheduled interview.
Open Position: Accounts Payable/ Accounting Specialist
Accounts Payable/Accounting Specialist
Job Code: ACCT-056 – Work Remote
A position at Alora Healthcare Systems could be your dream job. We strive to be a company that values individual and team contributions, where your talents and experience can advance your career in a great environment. Alora is home to a group of high-performing professionals who partner with our customers and commit themselves to enabling their success. We hire the best to support that mission.
Our long-standing relationship with our customers is a testimonial to our dedication to taking an active interest in understanding their needs and enabling their success by providing the best home health software solutions in the industry. We grow because we are passionate about what we do, the customers that we serve, and the potential we can achieve. Our success is based on the drive of our people to support our customers and each other.
As a member of our team, you will demonstrate a passion for providing exceptional service, bringing out the best in yourself, accountability, teamwork, ongoing learning and professional development. Your potential will only be limited by your drive and passion to be the best.
JOB DESCRIPTION: Accounts Payable/Accounting Specialist
Position Overview:
We are looking for an Accounts Payable/ Accounting Specialist to join our Accounting Dept and help manage our financial transactions and records. The Ideal candidate will have a strong background in accounting, financial reporting, and a keen eye for detail.
Responsibilities:
- Maintain accurate and up-to-date financial records using QuickBooks Online and Excel
- Track and process customer referral credits/payment
- Calculate and Create Monthly Invoices for pricing plan changes and monthly overage fees
- Calculate and initiate monthly bank wires for international payments.
- Assist in Commission Calculations
- Assist with customer calls coming in from the Accounting Dept Call Center
- Collaborate with the Alora Finance Team.
REQUIRED SKILLS & ABILITIES
- Associate degree or equivalent experience
- QuickBooks Online or QuickBooks desktop 3+ years providing accounting assistance for company and customers
- 3+ years’ experience in Accounts Payable, Commission Calculations/Payroll entry
- Knowledge of general accounting rules
- Excellent verbal and written communication skills
- Demonstration of error-free results and self-management to resolve problems
- High emotional intelligence with a passion for self-development
Not required but a bonus to have:
- Experience invoicing in a monthly subscription-based business
- Salesforce CRM
- Working in the healthcare industry or software users
- Bilingual Spanish
Join our dynamic team and lead our customer success efforts to ensure our customers’ success and drive the growth of our SaaS solutions in the rapidly evolving SaaS industry.
Compensation and Benefits
Alora provides growth opportunities, and competitive pay with comprehensive benefits to hire, retain and develop our diverse people. Benefits include:
- Health Insurance
- Dental
- Vision
- Paid Time Off (PTO)
- Term Life, Long Term Disability
- Short Term Disability
- Flexible Spending Account (FSA)
- 401(k), Holiday Pay
- Employee Assistance Program (EAP)
- and ongoing Professional Development.
TO APPLY:
Please no phone calls. When you respond to any of these job postings please read this entire posting and company information, then:
a) Reference the job title AND job code in the SUBJECT line;
b) Provide an introduction of yourself and describe or highlight why you would be a good fit for this position and our company;
c) Attach or insert your resume (it’s ok to reference a web link if you also included your resume in the email response);
d) Send to: jobs4@alorahealth.com
Upon receipt of your email,
We will then reply to those who qualify with instructions to complete our online questionnaire.
Interviews will be scheduled for qualified candidates who have completed this process.
Upon receipt of your email, we will reply with information to our online questionnaire. Interviews will be scheduled for qualified candidates who have completed this process.
ENVIRONMENT
Our environment is one that many people describe as their dream company. A key component of our success is our people. It’s not just a slogan. We hire exceptional people who are consistently passionate about bringing out the best in themselves and what they achieve with each other and the clients that we serve. Our team is driven by high standards, supportive of each other, and is reflective of our core values. We ensure they are valued, empowered, accountable, and rewarded. Since we are a business that is rapidly growing, individual potential is only limited by personal drive and passion. We set high standards and are driven to always learn more. Our people maintain the highest expertise that blends with professional competencies. Success will be possible with your ability to provide exceptional work, customer service, demonstrate communication, resourcefulness, emotional intelligence, ownership/accountability, self-management of priorities, teamwork, collaboration, adaptability, consistent ability to learn, and multi-task in stressful time-critical situations.
Location:– Headquarters in Atlanta GA- Position is remote- Work From Home
Principals only. Recruiters, please don’t contact this job poster. Please, no phone calls about this job! Please do not contact job poster about other services, products or commercial interests.
Open Position: Director of Customer Success - Remote
Director of Customer Success – Remote
Job Code: CSD723
A position at Alora Healthcare Systems could be your dream job. We strive to be a company that values individual and team contributions, where your talents and experience can advance your career in a great environment. Alora is home to a group of high-performing professionals who partner with our customers and commit themselves to enabling their success. We hire the best to support that mission.
Our long-standing relationship with our customers is a testimonial to our dedication to taking an active interest in understanding their needs and enabling their success through providing the best home health software solutions in the industry. We grow because we are passionate about what we do, the customers that we serve, and the potential we can achieve. Our success is based on the drive of our people to support our customers and each other.
As a member of our team, you will demonstrate a passion for providing exceptional service, bringing out the best in yourself, accountability, teamwork, ongoing learning and professional development. Your potential will only be limited by your drive and passion to be the best.
JOB DESCRIPTION: Director of Customer Success
Position Overview:
We are seeking an experienced and results-driven Director of Customer Success with a strong background in the Software-as-a-Service (SaaS) industry. As the Director of Customer Success, you will be responsible for leading and managing our customer success team to ensure the overall satisfaction, retention, and revenue growth of our customer base. Your expertise in customer success management and your understanding of the unique challenges of the SaaS business model will be critical to your success in this role.
Responsibilities:
- Develop and execute the customer success strategy:
- Collaborate with key stakeholders to define customer success goals, objectives, and strategies that align with the company’s overall business objectives.
- Create and implement scalable processes and best practices to drive customer satisfaction, retention and expansion.
- Build and lead a high-performing customer success team:
- Recruit, train mentor and motivate a team of customer success managers to deliver exceptional services and achieve individual and team targets.
- Provide ongoing coaching and professional development opportunities to foster continuous improvement within the team.
- Drive customer retention and expansion:
- Develop and maintain strong relationships with key customers, acting as their trusted advisor and advocate.
- Identify opportunities for upselling and cross-selling to drive revenue growth.
- Monitor and improve customer health and satisfaction:
- Establish metrics and key performance indicators (KPIs) to measure customer health, satisfaction, and usage of our SaaS solutions.
- Proactively identify areas of improvement and implement action plans to enhance customer experience and mitigate risks.
- Champion customer feedback and product enhancements:
- Gather customer feedback and insights to provide input for product roadmap and enhancements.
- Collaborate with product management and engineering teams to prioritize customer-driven product improvements and feature requests.
REQUIRED SKILLS & ABILITIES
- Minimum of 3 years of experience in a customer success leadership role within a SaaS company.
- Strong understanding of the SaaS business model, customer lifecycle, and subscription-based revenue models.
- Demonstrated success in driving customer retention, expansion, and overall satisfaction.
- Excellent leadership and people management skills, with a track record of building and developing high-performing teams.
- Exceptional communication and interpersonal skills, and the ability to engage with stakeholders at all levels.
- Analytical mindset with the ability to leverage data and metrics to drive decision-making and continuous improvement.
- Strong strategic thinking and problem-solving abilities.
- Ability to thrive in a fast-paced dynamic environment and manage multiple priorities effectively.
Join our dynamic team and lead our customer success efforts to ensure our customers’ success and drive the growth of our SaaS solutions in the rapidly evolving SaaS industry.
Not required but a bonus to have:
- Bilingual Spanish
Compensation and Benefits
Alora provides growth opportunities, and competitive pay with comprehensive benefits to hire, retain and develop our diverse people. Benefits include:
- Health Insurance
- Dental
- Vision
- Paid Time Off (PTO)
- Term Life, Long Term Disability
- Short Term Disability
- Flexible Spending Account (FSA)
- 401(k), Holiday Pay
- Employee Assistance Program (EAP)
- and ongoing Professional Development.
TO APPLY:
No phone calls please. When you respond to the job posting, please read this entire posting and then send an email following the instructions below:
- a) Reference the Job Title AND Job Code in the SUBJECT line
b) Provide an introduction of yourself and describe or highlight why you would be a good fit for this position and our company
c) Attach your resume
d) Send to: CSD@alorahealth.com
Upon receipt of your email, we will reply with information to our online questionnaire. Interviews will be scheduled for qualified candidates who have completed this process.
Open Position: Assistant IT Manager
Assistant IT Manager – Remote
Job Code: AIT03-ATL43
A position at Alora Healthcare Systems could be your dream job. We strive to be a company that values individual and team contributions, where your talents and experience can advance your career in a great environment. Alora is home to a group of high-performing professionals who partner with our customers and commit themselves to enabling their success. We hire the best to support that mission.
Our long-standing relationship with our customers is a testimonial to our dedication to taking an active interest in understanding their needs and enabling their success through providing the best home health software solutions in the industry. We grow because we are passionate about what we do, the customers that we serve, and the potential we can achieve. Our success is based on the drive of our people to support our customers and each other.
As a member of our team, you will demonstrate a passion for providing exceptional service, bringing out the best in yourself, accountability, teamwork, ongoing learning and professional development. Your potential will only be limited by your drive and passion to be the best.
JOB DESCRIPTION: Assistant IT Manager
As an Assistant IT Manager, you will provide exceptional support to the IT Manager in their day-to-day tasks.
Position Overview:
As an Assistant IT Manager, your responsibilities include assisting our technical support team in a tier 3 technical support capacity solving customer issues related to the usability of our proprietary software. Also, you will help the IT Manager with the maintenance of our server infrastructure. Excellent customer service, problem-solving skills, and the ability to stay abreast of new technologies are essential to success. Other projects and tasks may be assigned.
REQUIRED SKILLS & ABILITIES:
- Extensive experience managing and maintaining Windows servers
- Experience maintaining, querying and updating MS SQL Server databases
- Solid experience maintaining infrastructure deployed in AWS
- Previous knowledge and experience working with service desk software, preferably Jira
- Ability to remotely diagnose and resolve software and hardware-related issues
- Excellent verbal and written communication skills with clients and team
- High emotional intelligence with a passion for self-development
- Exceptional client satisfaction skills
- Ability to learn, grow, and adapt in a fast-paced environment
Not required but a bonus to have:
- Bilingual Spanish
Compensation and Benefits
Alora provides growth opportunities, and competitive pay with comprehensive benefits to hire, retain and develop our diverse people. Benefits include:
- Health Insurance
- Dental
- Vision
- Paid Time Off (PTO)
- Term Life, Long Term Disability
- Short Term Disability
- Flexible Spending Account (FSA)
- 401(k), Holiday Pay
- Employee Assistance Program (EAP)
- and ongoing Professional Development.
TO APPLY:
No phone calls, please. When you respond to the job posting, please read this entire posting and then send an email following the instructions below:
- a) Reference the Job Title AND Job Code in the SUBJECT line
b) Provide an introduction of yourself and describe or highlight why you would be a good fit for this position and our company
c) Attach your resume
d) Send to: jobs3@alorahealth.com
Upon receipt of your email, we will reply with information to our online questionnaire. Interviews will be scheduled for qualified candidates who have completed this process.
Open Position: Customer Support Specialist - Remote
Customer Support Specialist – Remote
Job Code: CSS02-ATL32
Alora Healthcare Systems is a national leader in providing innovative software solutions to home health care providers with unparalleled service. We are seeking highly talented individuals with home health care experience and a passion for providing exceptional service to join our team. This position offers the convenience of working from home as a remote employee.
JOB DESCRIPTION
As a Customer Care Specialist, you will assist customers via phone and email in a timely manner with prompt solutions that ensure effective use of our home health care software. Solutions can include training on how to use the software, troubleshooting basic issues, and escalating technical problems to engineers. The ability to diagnose a problem, log calls, test new software features, multi-task and work with team members is important to success. Superior communication skills are essential to respond to diverse clients with a positive and supportive manner that demonstrates functional knowledge with ownership of their issues. Other projects and tasks may be assigned.
REQUIRED SKILLS & ABILITIES
- Experience with home health care agency functions, such as billing, scheduling, administration, or documentation
- Knowledge of Medicare guidelines pertaining to home health care
- PC proficiency, including, Outlook, Word, and Excel.
- Excellent verbal and written communication skills with clients and team
- High emotional intelligence with a passion for self-development
Not required but a bonus to have:
- Bilingual Spanish
- Experience supporting software users
TO APPLY
No phone calls please. When you respond to the job posting, please read this entire posting and then send an email with the following the instructions below:
a) Reference the Job Title AND Job Code in the SUBJECT line
b) Provide an introduction of yourself and describe or highlight why you would be a good fit for this position and our company
c) Attach your resume
d) Send to: css[at]alorahealth.com
Open Position: Customer Support Specialist - Remote
Customer Support Specialist – Remote
Job Code: CSS02-ATL32
Alora Healthcare Systems is a national leader in providing innovative software solutions to home health care providers with unparalleled service. We are seeking highly talented individuals with home health care experience and a passion for providing exceptional service to join our team. This position offers the convenience of working from home as a remote employee.
JOB DESCRIPTION
As a Customer Care Specialist, you will assist customers via phone and email in a timely manner with prompt solutions that ensure effective use of our home health care software. Solutions can include training on how to use the software, troubleshooting basic issues, and escalating technical problems to engineers. The ability to diagnose a problem, log calls, test new software features, multi-task and work with team members is important to success. Superior communication skills are essential to respond to diverse clients with a positive and supportive manner that demonstrates functional knowledge with ownership of their issues. Other projects and tasks may be assigned.
REQUIRED SKILLS & ABILITIES
- Experience with home health care agency functions, such as billing, scheduling, administration, or documentation
- Knowledge of Medicare guidelines pertaining to home health care
- PC proficiency, including, Outlook, Word, and Excel.
- Excellent verbal and written communication skills with clients and team
- High emotional intelligence with a passion for self-development
Not required but a bonus to have:
- Bilingual Spanish
- Experience supporting software users
TO APPLY
No phone calls please. When you respond to the job posting, please read this entire posting and then send an email with the following the instructions below:
a) Reference the Job Title AND Job Code in the SUBJECT line
b) Provide an introduction of yourself and describe or highlight why you would be a good fit for this position and our company
c) Attach your resume
d) Send to: css[at]alorahealth.com
COMPANY DESCRIPTION
A position at Alora Healthcare Systems could be your dream job. We strive to be a company that values individual and team contributions, where your talents and experience can advance your career in a great environment. Alora is home to a group of high-performing professionals who partner with our clients and commit themselves to enable their success. We hire the best to support that mission.
Our long-standing relationships with our clients are a testimonial to our dedication to taking an active interest in understanding our customers’ needs and enabling their success through providing the best home health software solutions in the industry. We grow because we are passionate about what we do, the clients that we serve, and the potential we can achieve. Our success is based on the drive of our people to support our clients and each other.
As a member of our team, you will demonstrate a passion for providing exceptional service, bringing out the best in yourself, accountability, teamwork, ongoing learning, and professional development. Your potential will only be limited by your drive and passion to be the best.
COMPENSATION AND BENEFITS
We provide growth opportunities, competitive pay with comprehensive benefits to hire, retain and develop our diverse people. Benefits include Health Insurance, Dental, Vision, Paid Time Off (PTO), Term Life, Long Term Disability, Short Term Disability, Flexible Spending Account (FSA), 401(k), Holiday Pay, Employee Assistance Program (EAP) and ongoing Professional Development.
WHAT IT’S LIKE TO WORK AT ALORA
We are focused, friendly, and fun. We respect each other as professionals and people.
While creating and providing a powerful Homecare Software tool is our primary role, we enjoy sharing knowledge and explaining how things work.
Our passion for a greater goal motivates our efforts to improve the product and serve the client.
When problems arise, we believe we can solve them, and we’re energized to do so.
Most of all, we believe in life outside of work – career and personal life must be in harmony to be successful at both.