The most common question we’re asked is “Can your software do ____?”.
Almost always, the answer is yes.
No. Alora is web-based. There is no need to install anything on the device. Our support team will help you with accessing the software on a browser.
Implementation typically starts within three working days.
Our training is tailored to your agency and its specific needs. Alora follows a proven implementation and training process that allows your agency staff to not only understand the system but also utilize the software to handle your agency’s workflow in a way that brings high efficiency. Implementation time can vary based on the level of your agency’s commitment to adopt the Alora software into your workflow. For a medium sized agency that is fully committed to adopt Alora software solution, it may take 30 days to fully transition into Alora. For a large agency that is fully committed to the transition, it may take 60 days. Smaller agencies generally adopt much faster.
In short, any device that is capable of running a browser. That includes laptops, tablets, smartphones and desktop computers.
As many as you like. Alora has the capability to handle unlimited number of patients.
The cost is based on either 1) unlimited users or 2) unlimited patients. A smaller agency may expect to pay anywhere between $295 and $600 per month. Medium-sized agencies typically pay between $600 and $1,200 per month. The cost for larger agencies may range from $1,200 to $6,000 per month, depending on the size of the business. After you request a demo, we’ll talk through specific costs based on your needs.
Yes, Alora provides the ability for clinicians to document offline. Offline documentation is an add-on option to the standard licenses.
The Alora customer support team is available to answer calls and emails every weekday from 8:30 a.m. to 8 p.m. ET and on Saturdays from 10:30 a.m. to 2:30 p.m. ET. If you need assistance after hours, you can be assured of a call back first thing the next business morning. Most important, the answers to most common questions are built into the software itself.
Yes. Alora has agency clients across the U.S., and our team closely monitors state and federal requirements to ensure that our software is fully compliant for customers in every state.
In short, the performance of the software and the company. Everything we do and create is to make it easier for agencies to perform better. That begins with software that is not only comprehensive but exceptionally easy to use. It also extends to the support we provide – from tailoring our first demo to meet your agency’s needs to having an expert answer the help line every time you call.
Yes. Our corporate headquarters is in Atlanta, and we have satellite offices in other states.
Absolutely. As you read this, we’re working on enhancements and updates. We have a close interactive relationship with our customers. Such dialog contributes to continuous improvements, innovations, and enhancements in our software solutions. In addition, the world of home health, home care and hospice agencies is constantly changing. So Alora is always at work to keep its software current, compliant, and comprehensive.