Alora Home Care Software is an easy-to-use and affordable solution that brings the highest level of efficiency to newly opened startup agencies, or agencies in the process of accreditation. Alora combines all the essential functions of a home health agency operation into one powerful home care software platform, optimized for those starting out on their homecare agency growth journey.
The benefits of working with Alora to get your agency up and running are built on our commitment to customer success, which include a dedicated training and implementation team, full-time support from live experienced technicians, affordable rates, and a system that was awarded for “Outstanding ease of use” in Software Advice’s Reviewers Choice awards.
Electronic Visit Verification:
EVV is a requirement for agencies serving Medicaid beneficiaries – and Alora has it fully integrated into its system. Alora EVV simplifies the workflow for the caregivers as well as the agency administration.
Alora’s electronic visit verification solution empowers caregivers with a software tool to check their schedules, capture signatures, and complete plan of care based visit notes.
In addition to facilitating compliance and caregiver accountability, Alora EVV brings efficiency for the agency because the EVV information captured flows to billing and payroll, eliminating manual entries.
Alora EVV includes “live monitoring” capability – a powerful tool that provides you up-to-the-minute visibility on home visits that are in progress as well as delays and no-shows.
You will know when a caregiver does not show up and you can proactively take the necessary steps to deal with the situation before it is too late.
Home Care Scheduling Software:
Alora’s software solution allows you to enter and view schedules from the angle of a patient, caregiver or agency as a whole.
Our software also alerts you to potential conflicts or issues with compliance (such as prior authorizations or frequency of visits). And you can view the schedule the way you prefer – by month, week, day, or certification period – and you can also manage visits in “batch entry” rows and columns format.
Alora lets you send and receive faxes with a single click, without the need for a machine. Our fax confirmation log keeps a permanent history of all the faxes sent as well as their status. Alora’s fully integrated Home Health faxing can literally save your agency hours of time daily. Click here to watch Home Health Faxing Video
Onscreen, you can review caregivers’ completed documents – to approve or return them for correction.
Stay in contact with all staff, including caregivers in the field, with HIPAA-compliant email (which features built-in mobile texting to let them know email is waiting for them). Internal email keeps your agency’s people connected with each other.
It’s your single-view look at what’s in progress – and what still needs to be done. Which plan of care is due? Which orders have yet to be sent? What were the most recent assessments? We display it all in one place, and you get to determine the level of information each agency staff can access.
We’ve made it easier to comply with payers’ requirements for prior authorization. Alora homecare software alerts you to authorization information that’s missing or attempts to exceed limits – whether the authorizations are recurring or for a set period of time. During billing, authorization codes automatically flow into claims.
Broadcast messages to your caregivers to quickly fill unassigned visits. This solution remarkably increases efficiency in finding an available caregiver to take on an unassigned visit. Learn more about Open Shift Notification.
Alora Homecare Software can automatically calculate the travel time and mileage, utilizing a mapping service, for your caregiver’s travel from one patient visit to the next. If your agency tracks travel time or mileage, this tool can save you a lot of time and provide peace of mind.
This tool can be customized to not to calculate travel time if the time gap between two visits exceeds the limit set by you.
Communication Log allows your agency to document any type of communication that you would like to keep a record of. Communication Logs are available for clients as well as for staff. You can run reports filtered by communication type.
Alora’s CRM solution helps agencies to track the marketing activities provided by the Community Liaisons. Track marketers’ activities and referral sources.
This optional feature automatically alerts you when a caregiver has not shown up at a patient’s home as planned.
When a caregiver is delayed by more than a grace period set by your agency, the Alora system can automatically send a notification alerting you (or the designated admin staff) and the caregiver of the delay.
This proactive alert helps you take the necessary steps to ensure that your patient is cared for before it is too late. You do not need to be logged into Alora Home Care Software to receive the alert.
Alora home health software also lets you track patient referrals … create and maintain logs for the patient and caregiver communication as well as patient hospitalization … generate paperless records (scanned document storage) for patients, caregivers, and office … handle multiple offices in one system … track caregiver absences and unassigned visits… and more.
Alora provides COVID-19 screening for clients and staff. Special alerts in the system can remind employees when the screening was not completed for themselves or for the clients.
COVID-19 Monitoring Center provides a centralized view for your agency to monitor the COVID-19 risk level for your staff and clients. Instantly know when a staff member or a client is at risk. You can also see who has completed the screening for the day and who has not.
Our entire platform is optimized for tablets and smartphones. All information is safely stored in the cloud. So your aides and caregivers can access Alora software anywhere, anytime.
Alora provides OASIS, Non-OASIS, and Non-Skilled assessments. Assessments are comprehensive and easy to complete.
Alora lets you generate the traditional CMS-485, Aide Care Plan as well as other discipline-specific care plans. In addition, Alora provides an enhanced “living” plan of care that can track the progress made and goals met during the course of a certification period.
Care Plans are customizable specific to the needs of your clients and based on the services offered by your agency.
With Alora’s built-in faxing capability, you can fax the plan of care and documents to physicians or other entities with just a single click.
Did your caregivers actually do what was required in the client’s plan of care? You won’t have to wonder – Alora Software for Homecare generates client-specific visit notes that are derived from the plan of care.
Upon saving a document, Alora performs an automatic quality check and ensures that the document is of reasonable quality before allowing caregivers to mark the document as completed.
In addition to assessments, care plans, and visit notes, Alora comes with many other documents including missed visit notes, supervisory visit notes, and verbal orders.
Do your staff complete any custom paper documents that were created by your agency?
Alora’s Custom Documents option lets you upload your master documents into the Alora system and have your caregivers complete and sign those documents electronically, anytime, within Alora.
You do not need to rely on paper documents any longer.
“No Internet” is no problem — clinicians can complete documentation offline when the Internet is not available, then transmit their documentation with a single click when they have access to the Internet later. Alora provides native offline applications for iPhone, iPad as well as Android phones and tablets.
You can create and maintain an Emergency Preparedness Plan for each of your clients in Alora’s home care system.
Your caregivers can access their schedules, find directions to patient’s home, document communication logs, and much more.
Home Care Billing Software:
We’ve designed our homecare billing solution to help you maximize revenue.
Alora lets you generate electronic or paper claims for all payers – Medicaid and Waiver programs, Managed Care, Medicare, Private Insurance, Veterans Administration (VA), and Private Pay.
Claims and invoices can be generated as a batch or individually.
Payment Processing: If your agency invoices patient/family, Alora Home Care Software offers a built-in payment processing solution that allows you to collect payment from a credit card or bank account (ACH).
Pre-Billing QA provides a quick view of any missing items for all of your clients before billing can be performed. This tool is very useful for billers as well as staff responsible for compliance monitoring. Missing items are highlighted in red for attention.
It’s robust: Alora keeps track of charges, payments, and adjustments and creates summaries or detailed financial reports tailored to the needs of billers, administrators, owners, and accountants. Payments can be posted electronically or through manual entry.
With Alora, you can track pay rates for each caregiver – standard rate or special rate for each service type – and calculate gross pay for the pay period. Pay rates can be set by time or by the visit. The system provides reports as well as export options for the payroll information.
Up-to-date driver’s licenses, auto insurance, TB tests, and other credentials are a necessity for your caregivers, and Alora helps you track it all.
Alora Home Care software provides dashboard alerts as key dates approach – and you can customize tracking and alerts to meet your agency’s specific needs.
Store your paper documents in Alora Homecare Software and go paperless. You can store documents for your clients and for the staff. You can create folders in Alora to organize your documents by category.
Does your agency have more than one office or business line? Alora Home Care Software can accommodate all of your offices within one system, at no additional cost.
Track all your physicians and related information. When entering a physician to the system, Alora provides the option to automatically bring in physician information from the NPI registry facilitating faster entry and accuracy. Alora Home Care Software can verify PECOS enrollment.
Knowledge is power, and Alora gives you deep knowledge of your agency’s activities by letting you generate reports on the census, visits, compliance – and a vast array of other areas. Best of all, you can customize report generation based on your agency’s needs at any given time.
We’ve made it easier for your back office to run better with many other features – such as the ability handle more than one primary payer, managing multiple aide care plans for the same patient and derive appropriate care plan based notes, and tracking of patient’s insurance case managers.
Whether you are ready to open your doors and see your first patients, or you are still in the planning phase, the series of steps to successfully start a home healthcare agency are rooted in careful planning, financial forecasting, and a commitment to delivering quality patient care. Some of the most important considerations include but are not limited to the following.
Finalize and stick to your business plan
The industry is filled with a monumental amount of market research, statistics, and testimonials by which you can research and understand the market you intend to serve, the other agencies you compete against, and regulatory requirements that may impact your bottom line. Focus on the areas of home health your agency intends to specialize in, (ie skilled nursing, physical therapy, personal care assistance etc). and ensure your operations align with your business plan outlook focusing on your agency mission, target market, and financial projections.
A successful business plan includes these key steps:
No home health agency plans to fail, they fail to plan. Get off to a good start by checking all the boxes with a solid game plan.
Keep staffing development and training top of mind
Putting together a qualified and dedicated team of caregivers can be challenging in an age where caregiver retention is difficult for agencies of all sizes. Ensuring your team has bought into the culture of the agency you are starting and the goals you have set, will assist in creating an environment where your staff members can be adequately trained and licensed while cultivating the skills required to provide quality care to patients.
Make sure you handle the registration
An important step to starting a successful home health care agency is registering the business properly. Use the company name you conceived in your business plan to enroll with the various entities.
There are two registrations to complete on the national level. First, you need an NPI (National Provider Identification)6 number. Secondly, for financial purposes, including taxes and banking, you will need an EIN (Employer Identification Number)7 from the Internal Revenue Service (IRS) by completing this form.
Register your business with the Secretary of State in your home state. Make sure the business name you’ve chosen is available and consider if there is a domain name available with that name for your website too. Check with your city and county to determine if additional licenses are required.
Utilize educational and developmental resources available
Align with state homecare organizations, attend and build your reputation at local homecare events, and be aware of the resources available to you at both the state and the federal level. The following homecare blogs contain more information on subjects that should be helpful:
Make sure your licensure is in order
To double check that you’ve met (or are in the process of meeting all of the requirements for operating a home healthcare agency in your home state, conduct a simple Google search for “home care license application” in your home state. If you haven’t yet, once you have completed your state’s home healthcare application for licensing, keep in in mind that if you plan to receive payment from Medicare or Medicaid plans, you must complete the licensed and certified (L&C) home health care application.
Note that each state is different. Some states impose more or stricter regulations than others. Application fees can range from $500 to $5,000. Some states require waiting periods or may not be issuing new licenses. Others may offer a provisional license that requires you to service clients before obtaining full licensure. Remember, you cannot bill many of the payors until you are licensed and certified.
Tools and technology
From home health software to tools for telehealth and EVV, make sure you have in place a robust healthcare information system to manage patient records, schedules, and billing efficiently. Stay up-to-date with the latest technological advancements in telehealth and remote monitoring to enhance the quality of care and communication with patients and their related family members.
Engineered to be a comprehensive EMR for home care and more for Home Care agencies of any size, Alora’s intuitive design combines the expertise of Home Care professionals and software developers who sought to design a complete solution for the back office and the field. Alora allows management, administrators, and clinicians to complete every agency task faster, easier, and with a greater degree of security and control. Alora’s main interface dashboard gives the Administrator a bird’s eye view of the entire agency’s operations, identifying opportunities and prompting reminders for time-sensitive tasks, enabling compliance, and facilitating productivity and accountability. Alora is an ideal software for non-medical home care as well as agencies providing skilled services.
Engineered to be a cloud-based comprehensive solution for whatever type of care your agency offers, ALORA is an ideal solution for new start-up agencies at any stage of their business journey. Contact us at 1-800-954-8250, as we would love to discuss how our software system can support the intricacies of your new agency’s workflow